If you wish to return any faulty power tool this should be done in accordance with the manufacturer’s warranty.
For all other problems or returns you must first contact our Customer Services and obtain a HelpDesk number and/or Goods Return Number. Goods returned have to be complete and in a re-saleable condition including original packaging. The cost of returning and appropriately insuring the goods until satisfactory receipt at the company will be borne by the Customer. To cancel the contract under the terms of the Direct Selling legislation with the company Customer Services must be contacted in writing at
Unit C, Three Pillars Business Park
within 7 days of receipt of the goods. The Customer will be required to return the goods to the company before a refund can be processed. The Customer Services department will then contact the Customer with a Goods Returned number within 5 working days. This number must be quoted on all returned goods so that the goods can be properly identified. The company cannot be held responsible for goods returned without proper identification. Once any goods with a goods return number have been received then the company will endeavour to process any refund due within 7 days.
The Customer should sign as damaged should they notice the damage on receipt of goods. The Customer shall report any damage or shortages of goods ordered to the company and the carriers in writing or email within 7 days of delivery. Provided notice of transit damage or loss is given in writing within 7 days and provided it is proved to the company's satisfaction that such damage occurred in transit in the UK but not otherwise, the company will either refund, repair or replace such goods free of charge to the Customer.
Please read full Terms and Conditions